{"id":1145,"date":"2023-04-06T12:39:10","date_gmt":"2023-04-06T12:39:10","guid":{"rendered":"https:\/\/s-wan.maarevenonline.be\/?page_id=1145"},"modified":"2026-03-18T13:37:14","modified_gmt":"2026-03-18T13:37:14","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/s-wan.maarevenonline.be\/en\/general-conditions\/","title":{"rendered":"General conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1145\" class=\"elementor elementor-1145 elementor-135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a773a46 s-wan-section s-wan-header-text e-flex e-con-boxed e-con e-parent\" data-id=\"7a773a46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc52cee s-wan-header-text elementor-widget elementor-widget-heading\" data-id=\"4dc52cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Algemene voorwaarden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-638e144 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"638e144\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01bc5ee\" data-id=\"01bc5ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0672019 elementor-widget elementor-widget-text-editor\" data-id=\"0672019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By accessing and using the website, you expressly agree to the following terms and conditions.<\/p><p><strong>The parties<\/strong><\/p><p>S-wan vzw; Huis Ter Beurze, Vlamingstraat 35, B-8000 Brugge; business registration number: 0886317308; e-mail: <a href=\"mailto:info@s-wan.be\">info@s-wan.be<\/a><\/p><p>and<\/p><p>the customer booking a tour with S-wan vzw<\/p><p><strong>Definitions<\/strong><\/p><p><u>Guided tour<\/u><\/p><p>A guided tour refers to a walking or cycling tour through Bruges or its surroundings, as listed on the website, with a specified duration. It can also be a custom-made guided tour ordered by the customer and organized by S-wan vzw.<\/p><p><u>Booking<\/u><\/p><p>A guided tour ordered by the customer becomes a confirmed booking once the customer receives electronic confirmation that the order will be executed. <\/p><p><u>Rescheduling<\/u><\/p><p>Any changes to the subject, date, time, or number of participants in a booked tour must be re-planned by the dispatch team.<\/p><p><u>Force majeure<\/u><\/p><p>Force majeure is a juristic term referring to to unforeseen and unavoidable circumstances preventing the fulfillment of obligations, such as natural disasters (earthquake, snowstorm, flooding&#8230;), epidemics and pandemics, wars, or technical failures. To legally qualify as force majeure, the event must be unpredictable, beyond the party\u2019s control, and make fulfillment impossible  <\/p><p>To legally qualify as force majeure, the situation must meet the following conditions:<\/p><ul><li>It involves an unforeseeable event (at the time of concluding the agreement),<\/li><li>The event cannot be attributed to the party invoking it,<\/li><li>It makes the fulfillment of the obligation by that party impossible.<\/li><\/ul><p>In such cases, it is assumed that \u201cno one is obliged to achieve the impossible.\u201d<\/p><p><strong>Agreement and order process<\/strong><\/p><p>The agreement involves the booking by the customer of one or more guided tours offered by S-wan vzw .<\/p><p>Customers can book a tour via:<\/p><ul><li>the website (Regiondo)<\/li><li>contacting S-wan vzw via email<\/li><\/ul><p>After ordering, the customer receives an email confirmation, making the order an official booking. S-wan vzw <\/p><p><strong>Duration and end of the engagement<\/strong><\/p><p>Tours start at the agreed-upon time and location, with a duration as listed on the website.<\/p><p><strong>Number of participants<\/strong><\/p><p>A tour typically has a maximum of 20 participants unless stated otherwise. If this number is exceeded, additional guides must be booked. <\/p><p><strong>Payment terms<\/strong><\/p><p>The price for a tour is listed on the website and applies to groups of up to 20 participants.  <\/p><p>Payment methods include:<\/p><ul><li>Online payment through the website (Regiondo)<\/li><\/ul><ul><li>Cash, bank transfer, or invoice for bookings made via email.<\/li><\/ul><p>If the customer doesn&#8217;t order through the website (Regiondo), he is asked to clarify the method of payment in his order.<\/p><p>Prices on the website are in Euros. Payments are always in Euros. <\/p><p>S-wan vzw is not VAT-liable. <\/p><p><strong>Cancellation &amp; Modification Fees<\/strong><\/p><p>Cancellation within 5 days before the tour incurs a 30% fee.<\/p><p>Cancellation on the day of the tour or no-show incurs a 100% fee.<\/p><p>If S-wan vzw is in the impossibility to execute the guided tour due to force majeure, it reserves the right to cancel the agreement without any claim for compensation. The full amount will be refunded. <\/p><p>If the customer cancels due to force majeure, a 10% administrative fee applies.<\/p><p>Booking modifications do not incur penalties, but if the group exceeds the participant limit, an extra guide must be booked. <\/p><p><strong>Intellectual Property<\/strong><\/p><p>The structure, content, and branding of the tours and website are protected by intellectual property rights. Personal data processing follows the privacy and cookies policy available on the website.<\/p><p><strong>Data protection<\/strong><\/p><p>You can find the privacy &amp; cookiespolicy on the page \u201cDisclaimer, privacy &amp; cookies policy\u201d on this website.<\/p><p><strong>Miscellaneous<\/strong><\/p><p>Guides are insured via the Federation of Tour Guide Associations.<\/p><p><strong>Amendment of the General Terms and Conditions<\/strong><\/p><p>These general terms and conditions are subject to change and may be unilaterally modified by S-wan vzw.<\/p><p><strong>Applicable law and competent courts.<\/strong><\/p><p>Belgian law applies to this site. In case of a dispute, only the courts of the district of Bruges have jurisdiction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Algemene voorwaarden By accessing and using the website, you expressly agree to the following terms and conditions. The parties S-wan vzw; Huis Ter Beurze, Vlamingstraat 35, B-8000 Brugge; business registration number: 0886317308; e-mail: info@s-wan.be and the customer booking a tour with S-wan vzw Definitions Guided tour A guided tour refers to a walking or cycling [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General conditions - S-wan Brugge<\/title>\n<meta name=\"description\" content=\"General terms and conditions of S-wan Brugge\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General conditions - 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